Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
All Digital items are non-returnable items:
- Gift cards
- Downloadable software products and subscriptions purchased
Physical Products such as merchandising
Order Cancellations
Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise to return it.
Returns
Once an item of merchandise is delivered to you, you can return that item within seven days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases. These items are not eligible for a return, refund, or exchange.
Shipping
To initiate a return, please email us at social@disctopia.com. We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to the return address on the packaging. Please do not send such items back to the manufacturer for items manufactured by another party and resold by Us. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After receiving your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return. If we accept your return, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card, or an original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
Need help?
Contact us at support@disctopia.com for questions related to refunds and returns.
