Help & Support

Have a Question? At Disctopia we are here to help you become the best artist you can be. Please review some main topics below and contact us if needed.

Getting Started?

Making Money

You can paid in two ways. Sales and streams. To get paid, become a Premium artist for only $9 a month. Post your original creative work. Price it. Sell it. Per stream licensing revenue is also posted to your account.

Promotions

Every premium artist gets their own page. We, along with the artist, utilize social media, and other outlets to drive fans to the artist page.

Piracy

It is against the Terms and Conditions to post creative works which are not permissible. Disctopia takes reasonable steps to prevent and to remove unauthorized works.

Publishing

Disctopia is a distribution site. Publishing, Record Labels, and other relationships are handled external to the platform.

Great Catalog

The catalog is full of artists just like you. And growing with creative, innovative, and talented people every day.

New Features

There are many great features already on the site. Disctopia is responsive to the artist’s needs. Based on feedback and suggestions, features are added routinely.

General Support

For all general related questions, on how the site or how any of our apps work, please shoot us an email.

help@disctopia.com

Billing Support

For any and all questions concering billing and subscriptions, please just drop us an email.

help@disctopia.com
  • How to submit music to Disctopia?
    From anywhere on the site after being logged in, click library --> Submit Music. Disctopia organizes music by album, so even if you’re only uploading one track, Disctopia will ask you to create an album. Enter the necessary information for your album; title, release date (i.e 08/21/2016) and the album price. If the entire album is a free release, check the Free Album Box. Before you upload your Album Cover, make sure the size is 1600px by 1600px. Anything larger will not be accepted. Acceptable file formats include JPG, JPEG and PNG. When it’s time to add tracks to your album! Hit the ADD TRACKS button and find the tracks you want to upload from your computer.

    Things to Remember: If you marked your album as free, the option to set prices for each track will be disabled. Otherwise, if your album was not marked as free, you have the option of setting prices for each track. If your album is an EP, it should have at least 4 tracks. If it is an LP, it should have 8 or more tracks. A single is just that, a single. It is recommended that you should not add an album with more than 16 tracks.

    Reminder: Once again, as an artist, you understand and agree to the Intellectual Property Policy, and that your account may be disabled if you try to sell any other artists’ work that is copyrighted or protected. If any collaborators are due a percentage of any of your tracks, you must change/add them by Disctopia-ID under My Library. When you are ready to continue, type “CONFIRM” in the confirmation box and then hit the FINISH button.

  • How do I add a collaborator to my creative works?
    Click on Library and navigate to Uploads --> Click on the album you want to add a Collaborator to. Then click Add Collaborator. In the window that pops up, you first input the Disctopia ID number (D-ID) of the Artist you want to add as a Collaborator. Inputting the Disctopia ID will automatically pull up the Artist you’re searching for. Once you’ve found the correct Artist, you need to define what they contributed and how much they contributed in a percentage. When you’ve input the Collaborator’s Contribution and Percentage, hit ADD. To add more Collaborators if you have more, then hit CLOSE. Collaborators will then get an email inviting them to confirm your collaboration.

    Note: If your relationship with any Collaborator ends, and you and the Collaborator agree their contribution will be taken off a project, please contact support@disctopia.com.
  • Who can submit music?
    Only Artists may submit music to Disctopia. To become an Artist, go to Account Settings, Manage Subscriptions and upgrade to Paid Artist account.
  • Why Can't I purchaces albums on my iOS device
    Due to the current Apple and iOS terms and condidtions, you can only stream albums. Please log into your account on a computer or via the broswer on your mobile devive to purchase the album. Then re-open your Disctopia mobile app. All of you purchases will sync to all devices.